1. INTRODUCTION
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EKS Vehicle Tracking (Pty) Ltd, its affiliates and business units (“EKS” / “we” / “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully and transparently, in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
This Policy governs how we collect, use and share your personal information, and your rights in relation to your
personal information.
2. PERSONAL INFORMATION
“Personal information” is defined in section 1 of POPIA as “information relating to an identifiable, living, natural personal, and where it is applicable, an identifiable, existing juristic person, including, but not limited to –
a) information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person;
b) information relating to the education or the medical, financial, criminal or employment history of the person;
c) any identifying number, symbol, e-mail address, physical address, telephone number, location information,
online identifier or other particular assignment to the person;
d) the biometric information of the person;
e) the personal opinions, views or preferences of the person;
f) correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
g) the views or opinions of another individual about the person; and
h) the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person.
The personal information we collect is dependent on how you interact with us and includes, but is not limited to:
a) your name;
b) residential address;
c) postal address;
d) contact details;
e) identity number or company registration number;
f) vehicle information; and
g) location data.
EKS may also collect information that does not personally identify you. This may include information such as your browser type, device information, usage data from our website and app, IP address and general demographic information such as marketing preferences, geographic location and your preferred language, as well as data gathered through cookies and similar technologies. If this information is linked to your personal information, we will treat the combined information as personal information and protect it accordingly.
You may elect to not provide us with your personal information, however, if the information is needed for us to provide you with our services, products, access to our app or internet services or to perform administrative functions, we may be unable to provide you with our services.
3. HOW WE COLLECT YOUR PERSONAL INFORMATION
We may collect personal information from you through various methods, including but not limited to:
a) directly from you when you register, create an account, complete forms or contact us;
b) from our website and app (cookies, tracking and analytics); and
c) payment method information.
We take reasonable steps to keep your information secure and confidential, storing it in a secure database in compliance with relevant data protection legislation. Any financial information provided is treated with the strictest confidentiality and will be securely destroyed upon your written request.
4. PURPOSE OF US COLLECTING YOUR PERSONAL INFORMATION
You consent to the use, processing, and disclosure of your personal information for the following purposes, among others:
a) to verify your identity;
b) to process your instructions, requests or transactions;
c) to ensure we consistently deliver the highest standard of service;
d) to generate statistical insights and support the development of strategic and marketing initiatives;
e) to enable your participation in interactive features of our services, should you choose to do so;
f) to fulfil any contractual obligations or agreements between us;
g) to facilitate the execution of contracts between you and third parties, with your explicit consent;
h) to inform you about updates to our services or introduce new services we offer;
i) to obtain feedback from you about our services, products and solutions including through client satisfaction
surveys;
j) for legal reasons including debt collection;
k) to communicate with you, telephonic or via email communication, about your information and to send you promotional material that we believe may be of interest. You may opt out of receiving marketing
l) communications at any time by contacting us directly.to share certain personal and non-personal information (such as your vehicle’s make and model, commonly travelled routes, traffic patterns, and security-related statistics) within our organisation and with our trusted business partners, service providers, and subcontractors, for the purpose of delivering and improving our services.
However, there are certain circumstances where your personal information may still be shared, including:
a) Legal compliance: When required by the laws of the Republic of South Africa or when it serves the public interest. In such cases, we reserve the right to disclose your personal information to comply with legal obligations, such as responding to court orders, warrants, subpoenas, lawful investigations, or other legal processes.
b) Protection of rights and safety: In exceptional cases where we have reason to believe that disclosure is necessary to identify, contact, or initiate legal action against any individual or entity that may be violating our website or app terms of use, or who may be causing harm—intentionally or unintentionally—to our rights, property, other users, or any other affected parties.
We will only retain your personal information for as long as needed to fulfil the purpose for which it was collected.
5. PROTECTION OF YOUR PERSONAL INFORMATION
We value the personal information you choose to share with us and are committed to protecting it. We take reasonable and appropriate measures to safeguard your personal information from loss, misuse, unauthorised access, alteration, or disclosure. Personal information is stored in secure databases that incorporate built-in safeguards to help ensure privacy and confidentiality.
However, please note that the transmission of information over the internet or via email is not completely secure so while we do our best to protect your personal information, we cannot guarantee the security of data transmitted to our website, through our mobile app, or via email. Any such transmission is done at your own risk. Once we receive your information, we implement strict security procedures and controls to help prevent unauthorised access.
If you are provided with a username and password to access our services, you are responsible for maintaining the confidentiality of those credentials. Please do not share your password with anyone.
6. UPDATE YOUR PERSONAL INFORMATION
It is your responsibility to ensure that the personal information we have on record is accurate and up to date. If you need to update or correct any of your personal information, you can do so by contacting EKS via email or phone.
7. USAGE OF OUR WEBSITE AND APP
By using our website and app, you do so at your own risk and automatically consent to the most current version of the Privacy Policy in effect.
8. AMENDMENTS TO THIS POLICY
This Privacy Policy may be updated from time to time without prior notice. By continuing to use our website and app, you agree to be bound by the most current version of the Privacy Policy in effect at the time of your use.
We encourage you to regularly review this Privacy Policy to stay informed about our privacy practices.
9. CONTACT US
If you have any questions, concerns, or requests regarding this Policy or our privacy practices, please contact us using the following information:
Email: compliance@ekstracking.co.za
Telephone: 012 003 4126